CUSTOMER SERVICE POLICY

Our customer service team is ready to assist you with any questions about bedding products, order status, shipping details, returns or website experience. We aim to respond to all inquiries in a timely manner and provide clear, helpful guidance for every shopper.

You can contact our support team to learn more about fabric details, care instructions, sizing guidance and material safety for our organic bedding and towels. We are happy to share information about our non-toxic production process and fair trade standards to help you shop with confidence.

If you place an order and wish to track your package, our team can share updates on your shipment progress. All orders are processed within 1 to 3 business days after payment confirmation, and delivery generally takes 6 to 12 business days worldwide. Free worldwide shipping applies to all orders on our site.

If you notice an error in your shipping address right after checkout, please reach out to us immediately. Once a package has been handed over to the shipping carrier, we cannot guarantee address changes can be completed. Double-check your shipping information before submitting your order to avoid delivery issues.

Our support team can walk you through our return process if your bedding arrives damaged, incorrect, or fails to meet your expectations. We will clearly explain all steps required for return requests and help your claim move forward in line with our official refund policy.

We encourage all customers to review product sizing guides and fabric care information before purchasing. Bedding items vary by size, and proper care helps maintain the softness and quality of organic linens. Reach out to us if you need clarification on any product specifications.

All promotions and discounts listed on our website follow specific terms and conditions. Our team can explain how active sitewide sales apply to your bedding order. We reserve the right to modify or end any promotion at any time without advance notice.

Our customer support operates during standard business hours. Response times may be slightly longer during busy seasonal sale periods, but we will treat every customer message with respect and attention.

When contacting support, please provide your order number and relevant details about your request. If your item arrives damaged, photos of the product and packaging will help speed up the review process for your return claim.

We want every shopping experience on our store to feel smooth and stress-free. If anything about your order or product experience leaves you unsatisfied, please contact our team, and we will work toward a fair solution following our published store policies.